Delivery
After ordering online, you will receive an email confirmation containing
your order
details. Your order will be sent via Australia Post Parcel Post, which
includes tracking. All orders will be processed as soon as possible, but
during busy periods (like Christmas) allow at least 2 working days for
orders to be processed.
If you wish to query a delivery please email us.
International Deliveries
All international orders will be sent by Air Mail. - please email us for a quote.
Refunds & Returns
If you are not satisfied with your purchase please email us
within 7 days to resolve any issues. Melody Nelson will accept items
for exchange within 7 days of the purchase date.
Exchanged items must be of the same or greater value. Items presented
for exchange must be in the same condition that they were sold. Melody
Nelson will not refund or issue a credit note unless the item has a
manufacturing fault. This refund policy does not apply to goods which
have been worn or used, damaged after delivery, or if any attempt has
been made to alter the product or if they have been dropped or broken.
All products must be returned in their original condition. All postage
and insurance costs are to be paid by the buyer. We recommend that you
return the product via Registered Post and that you take out postage
insurance. You assume any risk of lost, theft or damaged goods during
transit. Melody Nelson will not be responsible for parcels lost or
damaged in transit if you choose not to insure.
Note: Not all of our stock is available for sale online. If there is something that you are interested in, such as L'erbolario, please don’t hesitate to call or email us and we will do our best to accommodate you.